Frequently Asked Questions
Everything you need to know about shopping with Tern.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Simply visit our returns portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, Tern ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order status?
Once your order is placed, you can track its progress through the 'Order History' section of your account or by clicking the link in your shipping confirmation email.
Are my personal and payment details secure?
Absolutely. Tern uses industry-standard SSL encryption and secure payment gateways to ensure that your sensitive information is always protected.